FAQ's & Help
We have tried to make our website easy to use. Simply select your bike model to view what is available or use our search box for specific items. When you find what you require simply add it to your basket and either continue shopping or proceed to checkout. You can manage your account online and make any alterations prior to purchase.
No, as we are an online only business we do not have the facilities for collections or in store shopping.
The basket is very much like a real shopping basket. Find the products you would like to buy and place them in your basket before going to the checkout. You can amend quantities or even delete items as required before payment.
Yes! All our payment processing is handled by either PayPal or Sage Pay. We never see your card details and all card details are processed on the handlers secure site only.
No, you can check out as a guest. However, by creating an account all your details will be saved and make all orders visible in your account. This enables you to save and revisit your basket over a period of time before placing your order.
Your username is your email address – Please spell it carefully when creating an account!
As the website is secure, we do not know your password. If you should forget your password just click the 'Password Forgotten?' link on the My Account page. Follow the instructions and a new password will be emailed to you. We suggest you then sign in and change the password to something memorable.
We accept payment by Credit/Debit card or Paypal. Please ensure you click "Confirm Order" when you are returned to the site from Paypal or Sagepay or your order will NOT be completed. Payment by credit/debit card with SagePay can only be made in GBP.
If you are paying via PayPal and your account is in dollars once you are transferred to PayPal the total in dollars will be shown, there is no currency conversion charge.
In order to keep costs low unfortunately we no longer take telephone orders. You are welcome to email in with enquiries about parts though. Please include the frame or engine number to further assist you.
Just add the items to your shopping basket and check the quantities are correct. You can then view the cost of shipping to your delivery address and either complete the purchase or remove items if you wish. There is no obligation to complete the purchase at this point.
Yes, when you create your account your main account address should be your home address, but you can add a number of alternate delivery addresses. At the checkout you can choose the delivery address you wish to have the items sent too.
No sorry, as with all safe online purchasing systems once the buyer completes payment the order is locked and cannot be changed or added to. If you want further items, you will need to create another order.
Once an order has been completed, we cannot hold it and post it at a later date. We aim to get all orders to the customer as soon as possible, and this is our policy for every order.
No, when placing an order your delivery address will determine whether or not VAT is applicable. For orders placed to the Channel Islands please enter your postcode and United Kingdom as the delivery country. Our website will then remove the VAT if applicable.
Yes, we do offer a refund policy. To save complications with exchanges we refund you for the returned item allowing you to buy the correct item. We can only refund the value of the goods not the shipping.
Contact us via email in the first instance. We many not require the item returning, so please do not return items unless requested to. If the error is ours, we will of course reimburse any extra shipping costs you have incurred.
No, some items are not available to ship overseas due to postal/courier restrictions. There will be an advisory note on the description of the item if this is applicable.
Yes! We aim to stock 99% of parts at all times, but due to the extreme turnover from different internet sources sometimes there may be a delay of a day or two to replenish popular items.
Once an item goes out of stock, it is possible to request a ‘back in stock’ notification on the product listing. Simply add your email address and we will notify you when the item is back in stock.
Unless otherwise stated in the item description on our listings, all of our parts are suitable for UK and some European Models only. If you are unsure as to which market your model comes from then, before purchasing any parts, please submit your engine/frame number into our Bike Indentifier for further information.
The only safe way is to send us the frame and engine numbers of the bike, you can do this online using our Bike Indentifier service. These numbers must be from the bike and not paperwork as this is often incorrect.
No, we try to offer the best value for money parts, some are genuine, some from OEM suppliers and some we have specially made as they are discontinued by the original manufacturer.
You can email us, you can find how to do this on our contact page.